Privacy
How we handle your data.
Draft — Pending ConfirmationThis page is a starting draft, written in plain language, and is still pending final sign-off from the property owners. It will be reviewed and confirmed before launch.
This is a plain-language outline of how we collect and use personal information at Quality Hotel Robertson Gardens, prepared with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs) in mind. It covers information collected through this website and in the ordinary course of an enquiry, booking or stay.
What We Collect- Enquiry details you send us by phone, email or (once our online enquiry form is live) this website — your name, contact details and the substance of your enquiry.
- Booking and stay details when you book with us directly or through a booking channel — name, contact details, arrival and departure dates, and any preferences you share with reception.
- Basic website analytics — aggregated, anonymised information about how visitors use this site, so we can see what’s useful and fix what isn’t.
We don’t collect payment card details through this website itself — those are handled directly by our booking engine or by reception.
- To respond to enquiries and confirm bookings.
- To manage your stay, sharing only the relevant details with the team looking after you — reception and housekeeping.
- To understand and improve this website, using the aggregated analytics above.
We don’t sell personal information, and only share it with the booking or payment providers needed to fulfil a booking.
This site uses a small number of cookies for basic functionality, plus aggregated, privacy-respecting analytics to understand how it’s used — never to build an advertising profile of individual visitors. Most browsers let you view, block or clear cookies through their own settings.
Your Rights & ContactUnder the Australian Privacy Principles, you can ask what personal information we hold about you, request a correction, or ask us a question about how it’s used. The quickest way to reach us about any of this is by email at accom@robertsongardens.com.au, or by phone on (07) 3875 1999.
Have a question about your data?
Reach out any time — we're glad to explain how your information is looked after.